Our goal is to ensure all our products are of exceptional quality and offer 100% customer satisfaction to our customers. In normal circumstances, once a sale has been done successfully, we do not give refunds. We instead hold our customers responsible as they need to do their due diligence and inspect and assess the quality of products immediately. Nevertheless, there are certain instances when unforeseen circumstances might arise relating to the quality of our products.
Whereas you might cancel subscriptions anytime, a refund is only granted within seven days after the day when the payment was completed. We make sure to investigate and authenticate the credibility of every request. There are certain incidences when we do no grant refunds, and these include when an issue or complaint falls under each of these categories;
Subscribing to any plan we offer means you fully accept the Terms, Conditions, and Policies of Docformats.com. If you are a client and depending on which type of subscription plan is a record of over one (1) product downloads after purchasing the subscription. This applies regardless of whether it is you or anyone else with access to your account who did the download. Moreover, you will not get any refund for alleged unsanctioned have subscribed to; you get access to any of our products at all times so long as you have access to an internet connection. Nevertheless, you will not get refunded for any purported unsanctioned charged if our system detects numerous product downloads.
After downloading a product, but it is different from what is being described or shown on the product page, please feel free to get in touch with us immediately. This issue will be quickly attended to by our Customer Support Team, and within 24 to 48 hours after making the report, you will receive a correct product.
We publish our products in different file formats, and you get to choose depending on your preference before proceeding to download. Before you do this, it is important to have the knowledge, expertise, and suitable software to open and use a product. We know which is the most suitable software and type of file formats for every product we offer on the product page. If you face any software compatibility troubles, feel free to contact us immediately. We always take reasonability if on the wrong but will not be responsible for any compatibility or conflict issues caused by third-party software.
This issue is caused by browser, firewall, network, or internet connectivity problems. If you experience such an issue, ensure to report the matter between 24 to 48 hours after downloading the product. By not doing this, it will be assumed you have successfully downloaded or use the product. Because of this, your request for a refund will not be approved.
Every template we make goes through strict quality control assessment and checking. If any quality issues are noticed, please do not hesitate to contact us immediately. Consequently, we will attend to this issue in the next 24 to 48 business hours after filing the report. If your issue is not resolved within this duration, your request for a refund will be considered.
Purchase by Mistake
If you or someone using your account purchased our product erroneously via credit card or any other payment, you could also contact us on the matter. After doing that, please explain further how it all went down to help us better understand your refund request. We will begin an investigation on this matter, and it is up to us to decide whether you qualify to get a refund.
Remorse Towards the Product
Always make sure to examine the product before and after you download it. The product page has all the required information, such as product details, mock-up designs, and product descriptions related to the product’s feature, which helps you decide whether to proceed with the purchase. We might provide you with a product replacement equivalent to the value of the product bought initially. However, you will not be eligible for a refund simply because you have had a change of heart over the product.
If our product’s quality does not meet your expectations, please contact us within 48 hours so that we can resolve the matter. You should also clearly indicate the reason why our product has not been to your satisfaction. We will follow up on the matter and assess your claim to find a suitable solution. However, a simple dissatisfaction with our product is not enough to get your refund request approved.
Any request for a refund on any of our products gets done on a case basis and is at our complete discretion. You must also file your refund request at not later than seven (7) days after buying our product. Requests made after this duration will not be fulfilled, unless under special circumstances that are out of your control. This includes calamities, disasters, accidents, or fortuitous events.
Your refund request will be processed within (48 to 72) business hours from when you place a formal request. If your request for a refund is approved, it will be done in the same way you made the purchase. Likewise, the payments are made in the currency that Docformats.com has provided you with at the purchase time. Nonetheless, we will not compensate you for any differences in the exchange rate between the purchase and refund time. We also do not issue or grant partial refunds.
After the refund is approved, you will not receive any future updates on our products or get exclusive access to our content. You also are not permitted to use any of the downloaded products during this refunding period.
Lodging a dispute with credit card companies or a payment agent will lead to the freezing of your Docformats.com account. This will only change once your dispute with the credit card company or payment agent is annulled. Because of this, it becomes quite complicated to resolve such issues and prolongs the refund process. Therefore, it is recommended you directly contact us first to allow us to address any issue.